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Blog EntryNov 17, '07 6:00 AM
for everyone
I've been having postal service nightmares since the early 2000s when it comes to getting paid (there was even a time when one client's $200 cheque got intercepted and encashed by some ass wipe), so I was happy when Paypal suddenly decided to give us Pinoys a chance.

Well first, there was the issue of getting my card verified...which took more than a month to get processed as I applied for Paypal the day after my cut off.  The verification code appeared two statements later.  Not a problem, since I wasn't receiving funds yet at the time.

Now I have money sitting in there for almost a month now and with the dollar getting weaker by the second...well, needless to say, the money isn't worth as much as it was last month.  Unionbank is supposedly the only bank that allows you to withdraw from Paypal, but it's not as easy as it looks.

1. You apply online and wait for a few days to get your card.
DAYS WASTED: 4

2. When you drop by the branch of your choice to pick up your card, they'll ask you to fill up an offline form. I don't understand why they need to do that when you've already filled up an online form!  Then they tell you to wait for 5 working days because they need to send your documents to Cebu for processing.  As it happened, I had to deal with Monday elections and Thursday, Friday holidays. Include the weekends and the days when I can't go to the bank because of work. Do the math.
DAYS WASTED: 12

3. When I was sure enough that my application had been processed, I tried to add the card into my Paypal account. Denied.  Apparently, I must use the account before I can submit it to Paypal.  No banking day available.
DAYS WASTED: 7

4. Finally, when I was able to go to the bank last Wednesday, I deposited PhP1,000.  Again, I tried to log into my Paypal account to add it. Denied.  I did a few researches and I found out that you must've also used it online or at least accessed your online account.  I do not remember being asked to encode my pin number at the bank so it must've been given to me...the brown envelope is somewhere.  The only other available schedule I have for banking and asking about my pin is Wednesday.
DAYS WASTED: 7

5.  After all these, even if my Paypal account succesfully recognizes my Unionbank account, I'd still have to wait for verification.  The same verification process that my first credit card had undergone, except I've been told that it takes a few days for the number to appear online. You know what that means.
DAYS TO WASTE: 6

TOTAL DAYS WASTED: 36

And while all this is happening, the dollar went from $44 to $42...slashing off thousands of pesos from my money.

Don't even think about asking Unionbank's people. THEY'RE USELESS. They have no idea what Paypal is and they'll tell you as much the moment you mention "paypal."


+ - + - +


SIDE STORY: Metrobank Woes
I was supposed to complain about this bank, but Unionbank made my woes seem like roses and daisies.  See, Metrobank loves me so much that they've sent me not one, not two, BUT THREE pre-approved credit cards. Which their customer representatives refuse to cancel, saying that those two other cards were sort of rewards for having good credit standing (translation: always paying in full and on time).  I don't see them as rewards but more like last ditch efforts to milk me through membership fees.

What I did? I cut the two credit cards in half, wrote a rather short letter stating that I'm cancelling them and gave it to a rather dismayed bank person. Nevertheless, he processed the cancellation faster than you can say lickety split. I tried to cheer him up by saying that I'm always maxing out my first card anyway and that one I'm keeping. (It's my most reliable card, though I think Banco De Oro spied on me through it because they've also sent me a pre-approved card.)

The funny thing here is that one teller asked me if I already had a credit card and I told him, "Your love me so much you gave me three...two of them I'm cancelling after you finish processing my payment. [*insert huge grin*]"

Oh, and don't ask them about Paypal either. Metrobank is the most archaic bank in Philippine history. Love the Gamboa branch, though, as they know me by face and by name and have always been extra accomodating.

23 CommentsChronological   Reverse   Threaded
angstxiety wrote on Nov 17, '07
Ouch! xx; I just applied for Unionbank's EON account and got an email saying I can pick up my card this coming Wednesday. xx; I just hope my card really is there when I go pick it up. Not that the Unionbank branch is far from my house since I could just walk there but still...time wasted is annoying. xx;
skysenshi wrote on Nov 17, '07, edited on Nov 17, '07
Ouch! xx; I just applied for Unionbank's EON account and got an email saying I can pick up my card this coming Wednesday. xx; I just hope my card really is there when I go pick it up. Not that the Unionbank branch is far from my house since I could just walk there but still...time wasted is annoying. xx;
oh you can pick up your card, all right...it's the stress that follows its activation that'll drive you nuts. so read up online:
http://www.jozzua.com/2007/10/20/two-problems-with-the-unionbank-eon-paypal-setup/

thank goodness that all my banks are within the same vicinity.
bobreyes wrote on Nov 17, '07
Good thing I am a happy (9/10 stars) UnionBankPH EON customer since 2000 ;)
skysenshi wrote on Nov 17, '07, edited on Nov 17, '07
Good thing I am a happy (9/10 stars) UnionBankPH EON customer since 2000 ;)
yeah, i've heard favorable reviews from old timers because they didn't have to go through the hassle that fresh users are suffering from. i find them very inefficient compared to all my other banks, though.

update:
i called up their customer service and they told me that my account is still frozen (though the money i deposited is intact) because i haven't gone back to unionbank to activate it. i'm like...why oh why didn't the bank people tell me that???? i could've gone back as soon as i could, right? most banks naman let you enter your pin on the day you applied for your card so i naturally assumed that everything's done...they didn't tell me anything. all they said was that they'd send my form to Cebu and i'd get activated within 5 working days. labo.
kurayami wrote on Nov 17, '07
GEH Unionbank =/

Is Western Union an easier way to receive money from paypal?
skysenshi wrote on Nov 17, '07, edited on Nov 17, '07
GEH Unionbank =/

Is Western Union an easier way to receive money from paypal?
i'm scared of western union. for transactions that amount to more than $1K to about $5K, i always opt for escrow.com.

if i had a choice, i wouldn't use unionbank...since BPI and Metrobank already have top notch customer service. the only other bank that's below unionbank, IMO, is UCPB.
aggieness wrote on Nov 17, '07
banks suck!

(panggulo. :p)
skysenshi wrote on Nov 21, '07
ARGH.

Now I'm trying to log into their website and my online form (yet another one!) just froze. When I re-tried, this message appeared:

Sorry for the Inconvenience .
This facility is currently unavailable.
Please try later.


Why does this happen to me????????
bobreyes wrote on Nov 21, '07
ARGH.

Now I'm trying to log into their website and my online form (yet another one!) just froze. When I re-tried, this message appeared:

Sorry for the Inconvenience .
This facility is currently unavailable.
Please try later.


Why does this happen to me????????
Ahh .. that error ba? It's normal with the unionbankph.com website .. just wait for a few minutes and it should be OK!
skysenshi wrote on Nov 21, '07
That's an extra day wasted. Hrn...
But I finally got through today. Unfortunately, I have to wait for 2 banking days before it can be processed.

That's three days. And since it's Thursday today, this will be done by Monday, making it 5 days.

41 days total... Haaaaaaaay. I hope after this, everything will be smooth sailing. I don't reallly mind the 7 banking days before you actually get to withdraw your funds because it usually takes a month for my dollar cheques to clear.
ninjaneko wrote on Nov 23, '07
i use hsbc cc. yun nga lang it gets credit in the bill. but at least it's working :) 5 days ang processing from paypal to hsbc.
skysenshi wrote on Nov 23, '07
i use hsbc cc. yun nga lang it gets credit in the bill. but at least it's working :) 5 days ang processing from paypal to hsbc.
pwede rin Metrobank eh, i checked. unfortunately, i'd like to be able to use the cash naman for other investments. kung sa CC mapupunta lahat eh di wala na akong pera.
ninjaneko wrote on Nov 23, '07
yun nga lang. sa akin kasi pwede na since bayad ko sa supplier ko is by paypal din. so parang na babalance narin.
bobreyes wrote on Nov 23, '07
skysenshi wrote on Nov 26, '07
omgawd! i was finally able to add it! after 40 days (instead of 41 days, like i thought)! weeeeee!

now all i need is my expanded use number and i can finally withdraw. how many days would that take?
bobreyes wrote on Nov 26, '07
omgawd! i was finally able to add it! after 40 days (instead of 41 days, like i thought)! weeeeee!

now all i need is my expanded use number and i can finally withdraw. how many days would that take?
Takes exactly five (05) working days ..
skysenshi wrote on Nov 26, '07
thanks!

so now my last count would be...an additional 7 days (weekends included). that makes it 47. at least after this everything should be smooth-sailing.
angstxiety wrote on Dec 4, '07
..okay so I got my card, deposited money, and accessed my account on their cyber account webpage yet paypal is still refusing it. xx; Did I miss anything?
skysenshi wrote on Dec 4, '07
..okay so I got my card, deposited money, and accessed my account on their cyber account webpage yet paypal is still refusing it. xx; Did I miss anything?
it's getting scarier and scarier. on the link i provided in one of my comments, there's a guy there named louis who has lost money from it.

call the customer hotline and ask. your account prolly has not been sent to cebu just yet. i'm still waiting for my expanded use number and the email people from my cyber account are not responding. that's another 7 days lost... -_-
skysenshi wrote on Dec 10, '07
two weeks later...i still don't have my expanded use number and been paying my bills through paypal instead of withdrawing them so i can use them for other things.

i still can't find where exactly the EXPUSE appears. the transaction details don't show anything remotely related to a 4-digit number.
renziebaluyut wrote on Dec 13, '07
holy crap! and here i am trying to work out my eon woes! just got off the phone with their customer service guys. i'm not at all pleased with what is going on...
skysenshi wrote on Dec 13, '07, edited on Dec 13, '07
holy crap! and here i am trying to work out my eon woes! just got off the phone with their customer service guys. i'm not at all pleased with what is going on...
finally got over the woes a couple of days ago. after prodding the customer service incessantly (short of spamming them already), i finally got my expanded user's number. but i've been so traumatized by the experience that i haven't even tried transferring my paypal funds into unionbank.
skysenshi wrote on Oct 25, '08, edited on Oct 25, '08
UPDATE:
TOTAL DAYS WASTED: 47

Wasn't able to update this link but I kept track of another blog wherein I'd post about Unionbank. Anyway, I withdrew all my money from Unionbank last month because I've had it with their extremely inconvenient system. They installed a new verification process, wherein I've been blocked TWICE because the instructions on their email and the ones given by their call center rep DID NOT FRIGGIN' MATCH. I went straight to the ATM and withdrew all I can and I'm never looking back.

Thank goodness, PayPal can now transact with other banks so I transferred my PayPal funds to my BPI account. BPI is infinitely more reliable than Unionbank. Golly, there's no contest! I think I'm even insulting BPI for even mentioning it in the same breath as Unionbank.
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